General Information & Scope
By accessing this website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions (“Terms”).
This website is operated by Pufflove GmbH (“we”, “us”, “our”).
Our online store is intended exclusively for private consumers. Purchases for commercial or business purposes require prior written agreement.
These Terms apply to all orders placed through this website and form the basis of any contract between you and us.
- Age Restriction
You must be at least 18 years old to access this website and place an order.
By completing a purchase, you confirm that:
- you are at least 18 years of age, and
- you are legally permitted to purchase and possess the products under applicable laws
We reserve the right to cancel orders if these requirements are not met.
- Legal Responsibility & Compliance
It is the sole responsibility of the customer to verify whether the ordered products are legal in their country, state, or region.
By placing an order, you confirm that:
- you have checked the legality of the products in your jurisdiction, and
- the importation and possession complies with applicable laws
We are not liable for shipments that are delayed, seized, or confiscated by authorities.
- Product Classification & Disclaimer
All products are sold strictly for legal purposes only.
No claims are made regarding:
- use
- effects
- suitability for consumption
- medical or health-related purposes
The customer assumes full responsibility for handling and use of all products.
- Orders & Contract Formation
By placing an order, you submit a binding offer.
Orders cannot be modified once submitted.
A contract is only formed when the order has been dispatched.
We reserve the right to cancel orders in cases of:
- pricing or typographical errors
- technical issues
- product unavailability
- Pricing & Payment
All prices include applicable taxes unless stated otherwise.
Payment must be completed at checkout. Orders are not dispatched until full payment is received.
- Delivery & Risk Transfer
Customers must provide accurate shipping information.
Risk transfers once the order has been handed over for shipment.
We are not liable for delivery delays or failures beyond our control.
- Right of Withdrawal
Customers have the right to withdraw within 14 days of receiving goods.
Items must be unused and in original condition.
Customers must contact support@pufflove.shop to initiate a return.
Certain items may be excluded where permitted by law.
- Refunds
Refunds are processed after returned goods are received and inspected.
Shipping costs are non-refundable unless required by law.
- Complaints & Defective Goods
If you receive a defective or incorrect item, contact support@pufflove.shop within a reasonable time.
Provide:
- order number
- description
- evidence (photo/video)
We assess complaints individually.
- Limitation of Liability
We are not liable for:
- misuse of products
- legal consequences in your jurisdiction
- indirect damages
Nothing excludes liability where prohibited by law.
- Governing Law
These Terms are governed by the laws of Germany and the European Union.
Consumers retain mandatory rights of their country of residence.
- Changes to Terms
We may update these Terms at any time.
The version valid at the time of order applies.
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